LAX.EB

AS9929:
We've already report fault case with China Unicom about AS9929 issue.
DMIT has enough bandwidth with China Unicom. The bandwidth expansion has been completed but DMIT will not disclosure peering capacity any more in the future. DMIT still maintains a 50% bandwidth reserve. The current packet loss and fluctuations in latency are tentatively attributed to issues with China Unicom's backbone network.

AS58807:
CMIN2 is heavily oversold (On China Mobile US-CN backbone end). It has reach the ceiling of their capacity. However, they still sell small amounts of bandwidth to small customers. DMIT still maintains a 20% bandwidth reserve.

Some VM restarted outside of the scheduled maintenance window.
This was caused by a Kernel Panic.
Following the configuration corrections and kernel component updates, a final restart will still be required during the scheduled maintenance window.
We sincerely apologize for any inconvenience this may cause.

/var/log/DMIT-NOC.log

Scheduled Maintenance Facility: Los Angeles Data Center Scope: All Virtual Machines Maximum Simultaneous Impact: One Hypervisor at a time Maximum Impact Duration: 1 hour per client VM Time: 3:00 PM – 5:00 PM UTC (Correct, Eastern Standard Time) Dates: April…

The time zone has been changed.

HKG Pro:
We are currently adjusting internet routing. Some ISPs have excessively long routing convergence times, leading to detours and blackouts. Thank you for your patience.

TYO Pro:
- NCP S3 submarine fiber cut again. Impact CTGnet backbone.
- Higher latency (bypass HKG.)
- No ETR.

LAX Pro:
- CN2 backbone local fiber cut in LA Downtown.
- Packet loss and congestion happening.
- ETR 14:00 UTC.

Please note:

DMIT does not own those fiber and we do not have control on China Telecom’s backbone.

All the fiber cuts above only impact the China Telecom network.

DMIT backbone is normal so far.

We will keep watch on it and chase for update from China Telecom.

China Telecom LAX-SHA CN2 GIA partial circuits failure.
( All CN2 LAX customers are impacted. )

LAX.EB:
Observed China Unicom AS10099-9929 latency and packet loss increases.
We've reached vendors about this matter.

DMIT both circuits with China Unicom are both in good conditions.

Based on the following observation, we thought that it could be cable fault in Unicom's network. It leads to China Unicom AS10099-9929 loss capacity, which leads to U.S. -> China direction congested.

• LAX.Pro has not been impacted;
• LAX. Pro shares inbound with LAX.EB ( China Unicom -> DMIT directions. )
• All China Unicom customers in Los Angeles are impacted.

/var/log/DMIT-NOC.log

We have lost one of our redundant connections to China Unicom's Los Angeles router. Due to overload, we have temporarily removed the route from AS9929 to AS4134 on Eyeball routing. This will be restored once China Unicom completes repairs.

Resolved. CU side fiber optic cable not seated securely.

DMIT is currently upgrading the connection capacity with China Unicom. It takes a while to finish the upgrade. That's the reason why redundant interface didn't help on this fault.

DMIT NOC and the management team have gained a thorough understanding of the current network situation. For security reasons, DMIT will temporarily refrain from sharing further details here.
DMIT is currently actively addressing the situation.

CTGnet reply due to NCP cable fault. The traffic between Tokyo and Shanghai is now bypassing Hong Kong.

/var/log/DMIT-NOC.log

📢 DMIT Payment System Upgrade & Security Enhancements To provide a safer and more convenient payment experience, DMIT has officially implemented a new PCI-compliant Stripe payment gateway. 🛡️ Why the change? (PCI Security Standards) To meet strict security…

We have sent emails to all DMIT customers who have used credit cards.

DMIT has completely discontinued the credit card processing method built into WHMCS and deleted all stored remote credit card data.

1. All historical stored credit card records have been permanently deleted, and DMIT has removed all database backups and MySQL Binlogs;
2. Your previously set up credit card auto-renewals are now invalid. Please add new credit card information via Stripe to avoid service interruption.

📢 DMIT Payment System Upgrade & Security Enhancements

To provide a safer and more convenient payment experience, DMIT has officially implemented a new PCI-compliant Stripe payment gateway.

🛡️ Why the change? (PCI Security Standards) To meet strict security requirements:
1. All payment info must be processed via a PCI DSS compliant gateway.
2. No sensitive card data is stored locally.
3. Transmission and storage must be fully encrypted.

Our new Stripe integration meets all these standards. All credit card and alternative payment inputs are now handled directly within Stripe's secure environment.

✨ What’s New?
- Enhanced Data Protection: Higher security standards for your peace of mind.
- New Payment Methods: We now support Apple Pay, Google Pay, and Cash App, alongside traditional credit cards.

⚠️ Important Notice Regarding Saved Cards As part of this transition to a secure architecture, we have removed all previously stored payment methods from Stripe and card basic info from WHMCS (we never stored sensitive card data). Please note that the old card management page is no longer available.

💳 How to Add Your New Payment Method

Method 1: During Checkout Select "Credit Card & Others" at checkout. You can add a new card or use one of the newly supported digital wallets. All info will be securely saved via the new gateway.

Method 2: Via Client Area You can add or update cards anytime via the new management interface:

Log in to your account.
- Go to "Billing".
- Select the "Manage Credit Card" tab.
🔗 Direct Link: https://www.dmit.io/index.php?m=stripe_next_cards

Thank you for your understanding and cooperation as we work to provide a more secure service experience.

HKG router config emergency maintenance in next hour.
May have short time detour, or blackout.

Done