🌐 ISIF Customer Protection & Service Compensation Program
Dear ISIF Customers,
Since April 1, 2026, ISIF has been facing sustained DDoS attacks and abnormal network traffic impact, affecting all service regions. During this period, some regions and products may have experienced unstable connectivity, increased latency, packet loss, temporary unreachability, or an overall degraded service experience. We sincerely apologize for the inconvenience and disruption caused by this incident.
After the attacks began, ISIF immediately activated its emergency response process and continued to allocate technical, network, operations, and upstream coordination resources, including traffic scrubbing, mitigation policy adjustments, upstream coordination, route optimization, regional resource scheduling, infrastructure checks, and service recovery validation.
We fully understand that stable, reliable, and sustainable network service is the foundation of your trust in ISIF. As attack patterns continue to evolve, ISIF will continue strengthening its overall network resilience and mitigation capabilities, while doing our best to protect customer interests.
📌 Compensation Plan
🇭🇰 Hong Kong COP: 1 month of additional service time
🇯🇵 Japan COP: 1 month of additional service time
🇸🇬 Singapore COP: 2 months of additional service time
🇰🇷 Korea COM: 2 months of additional service time
⚠️ Notice Regarding Korea COM
Korea COM is still affected by ongoing attacks and network impact, and the issue has not yet been fully resolved. We are continuing to work on mitigation access, route adjustments, upstream coordination, and network recovery. Further arrangements will be evaluated based on the actual recovery progress.
🧾 Recovery Arrangement for Expired Services
For customers whose services expired after the attack impact began on April 1, 2026, and who did not renew during the affected period, if you would still like to continue using ISIF services, please submit a support ticket within 7 days after the publication of this announcement to request service recovery.
After verification, if the service is confirmed to be within the affected scope, we will do our best to assist with the recovery of the corresponding service and provide the same service-time compensation under this compensation policy. Expired services that do not submit a recovery request within the above period will be considered as no longer continuing the related service and will not be included in this recovery and compensation arrangement afterward.
⏱️ Compensation Delivery
The compensation will be automatically credited by the system within 7 days. No separate ticket or manual application is required for active eligible services. Once completed, the expiration date of the relevant service will be automatically extended.
If your service has expired, been cancelled, or is under a special order status, the system may not be able to complete the compensation automatically. In such cases, please contact us through a support ticket within the period stated above.
ISIF has always been committed to long-term infrastructure stability, continuous network quality improvement, and responsible service delivery. This incident will also drive us to further improve our mitigation system, upstream resources, regional scheduling capability, and long-term delivery standards.
Thank you for your understanding, patience, and trust during this incident. We will continue to build ISIF’s network and infrastructure capabilities to a higher standard, and we will do our utmost to provide a more stable, reliable, and sustainable service experience for our customers.
ISIF
Dear ISIF Customers,
Since April 1, 2026, ISIF has been facing sustained DDoS attacks and abnormal network traffic impact, affecting all service regions. During this period, some regions and products may have experienced unstable connectivity, increased latency, packet loss, temporary unreachability, or an overall degraded service experience. We sincerely apologize for the inconvenience and disruption caused by this incident.
After the attacks began, ISIF immediately activated its emergency response process and continued to allocate technical, network, operations, and upstream coordination resources, including traffic scrubbing, mitigation policy adjustments, upstream coordination, route optimization, regional resource scheduling, infrastructure checks, and service recovery validation.
We fully understand that stable, reliable, and sustainable network service is the foundation of your trust in ISIF. As attack patterns continue to evolve, ISIF will continue strengthening its overall network resilience and mitigation capabilities, while doing our best to protect customer interests.
📌 Compensation Plan
🇭🇰 Hong Kong COP: 1 month of additional service time
🇯🇵 Japan COP: 1 month of additional service time
🇸🇬 Singapore COP: 2 months of additional service time
🇰🇷 Korea COM: 2 months of additional service time
⚠️ Notice Regarding Korea COM
Korea COM is still affected by ongoing attacks and network impact, and the issue has not yet been fully resolved. We are continuing to work on mitigation access, route adjustments, upstream coordination, and network recovery. Further arrangements will be evaluated based on the actual recovery progress.
🧾 Recovery Arrangement for Expired Services
For customers whose services expired after the attack impact began on April 1, 2026, and who did not renew during the affected period, if you would still like to continue using ISIF services, please submit a support ticket within 7 days after the publication of this announcement to request service recovery.
After verification, if the service is confirmed to be within the affected scope, we will do our best to assist with the recovery of the corresponding service and provide the same service-time compensation under this compensation policy. Expired services that do not submit a recovery request within the above period will be considered as no longer continuing the related service and will not be included in this recovery and compensation arrangement afterward.
⏱️ Compensation Delivery
The compensation will be automatically credited by the system within 7 days. No separate ticket or manual application is required for active eligible services. Once completed, the expiration date of the relevant service will be automatically extended.
If your service has expired, been cancelled, or is under a special order status, the system may not be able to complete the compensation automatically. In such cases, please contact us through a support ticket within the period stated above.
ISIF has always been committed to long-term infrastructure stability, continuous network quality improvement, and responsible service delivery. This incident will also drive us to further improve our mitigation system, upstream resources, regional scheduling capability, and long-term delivery standards.
Thank you for your understanding, patience, and trust during this incident. We will continue to build ISIF’s network and infrastructure capabilities to a higher standard, and we will do our utmost to provide a more stable, reliable, and sustainable service experience for our customers.
ISIF
来自频道: @isifchannel
🌐 ISIF 用户权益保障与服务补偿计划公告
尊敬的 ISIF 用户：
自 2026 年 4 月 1 日起，ISIF 遭遇持续性 DDoS 攻击及异常网络流量冲击，相关影响涉及全部服务区域。期间，部分区域及产品可能出现连接不稳定、延迟升高、丢包、短时不可达或整体体验下降等情况。对此给各位用户带来的影响与不便，我们郑重致歉。
攻击发生后，ISIF 已第一时间启动应急响应机制，并持续投入技术、网络、运维及上游协调资源，推进流量清洗、防护策略调整、上游链路协调、路由优化、区域资源调度、基础设施检查及服务恢复验证等工作。
我们深知，稳定、可靠、可持续的网络服务，是用户选择 ISIF 的基础。面对持续变化的攻击方式，ISIF 将继续提升整体网络韧性与抗攻击能力，并尽最大努力保护用户权益。
📌 补偿安排
🇭🇰 香港 COP：补偿 1 个月服务时长
🇯🇵 日本 COP：补偿 1 个月服务时长
🇸🇬 新加坡 COP：补偿 2 个月服务时长
🇰🇷 韩国 COM：补偿 2 个月服务时长
⚠️ 关于韩国 COM
韩国 COM 当前仍受到攻击及网络影响，相关问题尚未完全解决。我们仍在持续推进防护接入、路由调整、上游协调及网络恢复工作，并会根据实际恢复进展继续评估后续安排。
🧾 关于已过期服务的恢复安排
对于自 2026 年 4 月 1 日攻击影响开始后，因服务受影响期间到期而未继续续费的用户，如您后续仍希望继续使用 ISIF 服务，请在本公告发布后 7 天内通过工单联系我们申请恢复服务。
经确认符合受影响范围后，我们将尽力协助您恢复对应服务，并按照本次补偿政策提供同等服务时长补偿。逾期未提交恢复申请的已过期服务，将视为用户暂不继续使用相关服务，后续将不再纳入本次恢复及补偿处理范围。
⏱️ 补偿发放方式
本次补偿将由系统在 7 天内自动发放到账，无需用户单独提交申请。补偿完成后，相关服务的到期时间将自动顺延。
若您的服务已过期、已取消，或存在特殊订单状态，系统可能无法自动完成补偿，请在上述期限内通过工单联系我们处理。
ISIF 一直坚持以长期稳定的基础设施、持续优化的网络质量以及负责任的服务态度为用户提供支持。此次事件也将推动我们进一步完善防护体系、上游资源、区域调度能力及长期交付标准。
感谢各位用户在此次事件期间给予我们的理解、耐心与信任。我们将继续以更高标准建设 ISIF 的网络与基础设施能力，尽最大努力为用户提供更稳定、更可靠、更可持续的服务体验。
ISIF
尊敬的 ISIF 用户：
自 2026 年 4 月 1 日起，ISIF 遭遇持续性 DDoS 攻击及异常网络流量冲击，相关影响涉及全部服务区域。期间，部分区域及产品可能出现连接不稳定、延迟升高、丢包、短时不可达或整体体验下降等情况。对此给各位用户带来的影响与不便，我们郑重致歉。
攻击发生后，ISIF 已第一时间启动应急响应机制，并持续投入技术、网络、运维及上游协调资源，推进流量清洗、防护策略调整、上游链路协调、路由优化、区域资源调度、基础设施检查及服务恢复验证等工作。
我们深知，稳定、可靠、可持续的网络服务，是用户选择 ISIF 的基础。面对持续变化的攻击方式，ISIF 将继续提升整体网络韧性与抗攻击能力，并尽最大努力保护用户权益。
📌 补偿安排
🇭🇰 香港 COP：补偿 1 个月服务时长
🇯🇵 日本 COP：补偿 1 个月服务时长
🇸🇬 新加坡 COP：补偿 2 个月服务时长
🇰🇷 韩国 COM：补偿 2 个月服务时长
⚠️ 关于韩国 COM
韩国 COM 当前仍受到攻击及网络影响，相关问题尚未完全解决。我们仍在持续推进防护接入、路由调整、上游协调及网络恢复工作，并会根据实际恢复进展继续评估后续安排。
🧾 关于已过期服务的恢复安排
对于自 2026 年 4 月 1 日攻击影响开始后，因服务受影响期间到期而未继续续费的用户，如您后续仍希望继续使用 ISIF 服务，请在本公告发布后 7 天内通过工单联系我们申请恢复服务。
经确认符合受影响范围后，我们将尽力协助您恢复对应服务，并按照本次补偿政策提供同等服务时长补偿。逾期未提交恢复申请的已过期服务，将视为用户暂不继续使用相关服务，后续将不再纳入本次恢复及补偿处理范围。
⏱️ 补偿发放方式
本次补偿将由系统在 7 天内自动发放到账，无需用户单独提交申请。补偿完成后，相关服务的到期时间将自动顺延。
若您的服务已过期、已取消，或存在特殊订单状态，系统可能无法自动完成补偿，请在上述期限内通过工单联系我们处理。
ISIF 一直坚持以长期稳定的基础设施、持续优化的网络质量以及负责任的服务态度为用户提供支持。此次事件也将推动我们进一步完善防护体系、上游资源、区域调度能力及长期交付标准。
感谢各位用户在此次事件期间给予我们的理解、耐心与信任。我们将继续以更高标准建设 ISIF 的网络与基础设施能力，尽最大努力为用户提供更稳定、更可靠、更可持续的服务体验。
ISIF
来自频道: @isifchannel
[重要维护通知] ISIF 新加坡节点基础设施升级迁移 为持续提升 ISIF 新加坡节点的长期服务稳定性、网络质量、基础设施可靠性及后续容量扩展能力，我们将对新加坡节点进行一次计划内的数据中心迁移与基础设施升级。 本次迁移将从现有设施迁往综合条件更优的新数据中心环境。新设施在网络接入、机房基础设施、冗余能力以及后续扩展空间方面均具备更好的长期承载能力，有助于为新加坡区域服务提供更加稳定、可靠的运行基础。 维护时间 开始时间： 2026 年 5 月 7 日 10:00 SGT / UTC+8 预计持续：…
来自频道: @isifchannel