🌐 ISIF Customer Protection & Service Compensation Program

Dear ISIF Customers,

Since April 1, 2026, ISIF has been facing sustained DDoS attacks and abnormal network traffic impact, affecting all service regions. During this period, some regions and products may have experienced unstable connectivity, increased latency, packet loss, temporary unreachability, or an overall degraded service experience. We sincerely apologize for the inconvenience and disruption caused by this incident.

After the attacks began, ISIF immediately activated its emergency response process and continued to allocate technical, network, operations, and upstream coordination resources, including traffic scrubbing, mitigation policy adjustments, upstream coordination, route optimization, regional resource scheduling, infrastructure checks, and service recovery validation.

We fully understand that stable, reliable, and sustainable network service is the foundation of your trust in ISIF. As attack patterns continue to evolve, ISIF will continue strengthening its overall network resilience and mitigation capabilities, while doing our best to protect customer interests.

📌 Compensation Plan

🇭🇰 Hong Kong COP: 1 month of additional service time
🇯🇵 Japan COP: 1 month of additional service time
🇸🇬 Singapore COP: 2 months of additional service time
🇰🇷 Korea COM: 2 months of additional service time

⚠️ Notice Regarding Korea COM

Korea COM is still affected by ongoing attacks and network impact, and the issue has not yet been fully resolved. We are continuing to work on mitigation access, route adjustments, upstream coordination, and network recovery. Further arrangements will be evaluated based on the actual recovery progress.

🧾 Recovery Arrangement for Expired Services

For customers whose services expired after the attack impact began on April 1, 2026, and who did not renew during the affected period, if you would still like to continue using ISIF services, please submit a support ticket within 7 days after the publication of this announcement to request service recovery.

After verification, if the service is confirmed to be within the affected scope, we will do our best to assist with the recovery of the corresponding service and provide the same service-time compensation under this compensation policy. Expired services that do not submit a recovery request within the above period will be considered as no longer continuing the related service and will not be included in this recovery and compensation arrangement afterward.

⏱️ Compensation Delivery

The compensation will be automatically credited by the system within 7 days. No separate ticket or manual application is required for active eligible services. Once completed, the expiration date of the relevant service will be automatically extended.

If your service has expired, been cancelled, or is under a special order status, the system may not be able to complete the compensation automatically. In such cases, please contact us through a support ticket within the period stated above.

ISIF has always been committed to long-term infrastructure stability, continuous network quality improvement, and responsible service delivery. This incident will also drive us to further improve our mitigation system, upstream resources, regional scheduling capability, and long-term delivery standards.

Thank you for your understanding, patience, and trust during this incident. We will continue to build ISIF’s network and infrastructure capabilities to a higher standard, and we will do our utmost to provide a more stable, reliable, and sustainable service experience for our customers.

ISIF
来自频道: @isifchannel
🌐 ISIF 用户权益保障与服务补偿计划公告

尊敬的 ISIF 用户:

自 2026 年 4 月 1 日起,ISIF 遭遇持续性 DDoS 攻击及异常网络流量冲击,相关影响涉及全部服务区域。期间,部分区域及产品可能出现连接不稳定、延迟升高、丢包、短时不可达或整体体验下降等情况。对此给各位用户带来的影响与不便,我们郑重致歉。

攻击发生后,ISIF 已第一时间启动应急响应机制,并持续投入技术、网络、运维及上游协调资源,推进流量清洗、防护策略调整、上游链路协调、路由优化、区域资源调度、基础设施检查及服务恢复验证等工作。

我们深知,稳定、可靠、可持续的网络服务,是用户选择 ISIF 的基础。面对持续变化的攻击方式,ISIF 将继续提升整体网络韧性与抗攻击能力,并尽最大努力保护用户权益。

📌 补偿安排

🇭🇰 香港 COP:补偿 1 个月服务时长
🇯🇵 日本 COP:补偿 1 个月服务时长
🇸🇬 新加坡 COP:补偿 2 个月服务时长
🇰🇷 韩国 COM:补偿 2 个月服务时长

⚠️ 关于韩国 COM

韩国 COM 当前仍受到攻击及网络影响,相关问题尚未完全解决。我们仍在持续推进防护接入、路由调整、上游协调及网络恢复工作,并会根据实际恢复进展继续评估后续安排。

🧾 关于已过期服务的恢复安排

对于自 2026 年 4 月 1 日攻击影响开始后,因服务受影响期间到期而未继续续费的用户,如您后续仍希望继续使用 ISIF 服务,请在本公告发布后 7 天内通过工单联系我们申请恢复服务。

经确认符合受影响范围后,我们将尽力协助您恢复对应服务,并按照本次补偿政策提供同等服务时长补偿。逾期未提交恢复申请的已过期服务,将视为用户暂不继续使用相关服务,后续将不再纳入本次恢复及补偿处理范围。

⏱️ 补偿发放方式

本次补偿将由系统在 7 天内自动发放到账,无需用户单独提交申请。补偿完成后,相关服务的到期时间将自动顺延。

若您的服务已过期、已取消,或存在特殊订单状态,系统可能无法自动完成补偿,请在上述期限内通过工单联系我们处理。

ISIF 一直坚持以长期稳定的基础设施、持续优化的网络质量以及负责任的服务态度为用户提供支持。此次事件也将推动我们进一步完善防护体系、上游资源、区域调度能力及长期交付标准。

感谢各位用户在此次事件期间给予我们的理解、耐心与信任。我们将继续以更高标准建设 ISIF 的网络与基础设施能力,尽最大努力为用户提供更稳定、更可靠、更可持续的服务体验。

ISIF
来自频道: @isifchannel
[重要维护通知] ISIF 新加坡节点基础设施升级迁移 为持续提升 ISIF 新加坡节点的长期服务稳定性、网络质量、基础设施可靠性及后续容量扩展能力,我们将对新加坡节点进行一次计划内的数据中心迁移与基础设施升级。 本次迁移将从现有设施迁往综合条件更优的新数据中心环境。新设施在网络接入、机房基础设施、冗余能力以及后续扩展空间方面均具备更好的长期承载能力,有助于为新加坡区域服务提供更加稳定、可靠的运行基础。 维护时间 开始时间: 2026 年 5 月 7 日 10:00 SGT / UTC+8 预计持续:…
来自频道: @isifchannel
[重要维护通知] ISIF 新加坡节点基础设施升级迁移

为持续提升 ISIF 新加坡节点的长期服务稳定性、网络质量、基础设施可靠性及后续容量扩展能力,我们将对新加坡节点进行一次计划内的数据中心迁移与基础设施升级。

本次迁移将从现有设施迁往综合条件更优的新数据中心环境。新设施在网络接入、机房基础设施、冗余能力以及后续扩展空间方面均具备更好的长期承载能力,有助于为新加坡区域服务提供更加稳定、可靠的运行基础。

维护时间
开始时间: 2026 年 5 月 7 日 10:00 SGT / UTC+8
预计持续:
约 12 小时

影响范围
由于本次维护涉及物理设备迁移、网络链路重新接入、路由调整以及服务验证,维护期间新加坡节点可能出现较长时间的服务中断、网络不可达、延迟波动或丢包情况。

我们会按照计划逐步完成迁移、上架、连通性恢复与服务状态校验,并尽可能缩短实际中断时间。但由于本次为数据中心级别迁移,整体影响时间可能较普通网络维护更长。

维护背景
随着现有数据中心服务周期进入调整阶段,ISIF 将借此机会对新加坡节点进行基础设施升级迁移,而不是简单延续原有环境。此次迁移是我们对新加坡区域节点长期稳定性、网络表现与未来扩展能力的一次主动优化。

如您的业务对连续性要求较高,建议提前做好业务切换、容灾或流量调度准备。

感谢您的理解与支持。
ISIF

[Important Maintenance Notice] ISIF Singapore Node Infrastructure Upgrade & Relocation

To further improve the long-term stability, network performance, infrastructure reliability, and future scalability of our Singapore node, ISIF will be carrying out a scheduled data center relocation and infrastructure upgrade.

The Singapore node will be migrated from the current facility to a new data center environment with stronger overall capabilities. The new facility provides improved network connectivity, infrastructure standards, redundancy, and expansion capacity, offering a more reliable foundation for our Singapore regional services.

Maintenance Window
Start Time: May 7, 2026, 10:00 SGT / UTC+8
Estimated Duration: Approximately 12 hours

Service Impact
As this maintenance involves physical equipment relocation, network reconnection, routing adjustments, and post-migration service validation, services hosted on the Singapore node may experience an extended period of interruption, temporary network unavailability, increased latency, or packet loss.

We will proceed with the migration in a controlled manner, including relocation, rack installation, connectivity restoration, and service validation. While we will make every effort to minimize downtime, the overall impact may be longer than a standard network maintenance due to the data center-level nature of this migration.

Background
As the current facility service cycle enters a transition phase, ISIF is taking this opportunity to upgrade and relocate the Singapore node instead of simply extending the existing environment. This migration is part of our ongoing effort to improve long-term service stability, network quality, and future capacity in the Singapore region.

If your services require high availability, we recommend preparing failover, disaster recovery, or traffic rerouting arrangements in advance.

Thank you for your understanding and support.
ISIF
来自频道: @isifchannel
Photo🌸 ISIF 春季特卖 · 香港节点限时开启

春季焕新,网络加速升级。
ISIF 香港 China Optimization Plus(COP)& China Optimization Max(COM)系列,限时开启专属折扣。

🚀 限时优惠
月付 7 折
年付 6 折(最佳性价比)

📍 活动区域:香港 HK

🌐 参与产品

🔹 China Optimization Plus(COP)

高性价比 · 入门大陆优化
1 vCPU (AMD EPYC) | 768 MB RAM | 20 GB SSD
📶 200 Mbps
📦 1000 GB 大陆优化流量
🌐 IPv4 ×1(大陆优化)
🌐 IPv6 /56(国际)
💰 原价:€12 / 月
👉 活动价:€8.4 / 月
👉 年付:€86.4 / 年(直降 40%)


🔸 China Optimization Max(COM)
高性能线路 · 大带宽低延迟
2 vCPU (AMD EPYC) | 4096 MB RAM | 40 GB SSD
📶 1000 Mbps
📦 1000 GB 大陆优化 MAX 流量
🌐 IPv4 ×1(大陆优化)
🌐 IPv6 /56(国际)
💰 原价:€48 / 月
👉 活动价:€33.6 / 月
👉 年付:€345.6 / 年(强烈推荐)


⚡️ 产品亮点
🇭🇰 香港核心机房 · 低延迟接入中国大陆
🚀 China Optimization 专线优化(非普通国际线路)
🔀 多线路调度 + 高可用网络架构
🌍 原生 IPv6 支持(/56 / 多子网)

📊 适用于:
出海业务
回国加速
跨境 SaaS / API
游戏 / 直播 / 中转

活动说明
活动时间:春季限时(售完或随时结束)
折扣仅适用于 新购 / 新开实例
数量有限,优先开通优先享受

🚀 建议尽早参与,避免错过优惠窗口
🌍 ISIF 保留活动的最终解释权

🔗 立即订购 👉
https://cloud.isif.net/
📢 加入官方频道 👉
https://t.me/isifchannel
来自频道: @isifchannel
🧧 ISIF 农历新年庆典活动公告
🎉 新春福利三连发|香港升级 · 新加坡上线 · 充值返利

值此中国农历新年之际,ISIF 向所有客户致以诚挚的新春祝福!
为感谢大家一直以来的支持,我们特别推出 2026 新春限时活动(第一弹 / 第二弹 / 第三弹) —— 覆盖香港节点升级福利、新加坡 COP 新品上线优惠以及大额充值返利。

活动时间有限,请勿错过 👇

🥇 第一弹|香港 CO → COP 升级续费赠流量

为回馈香港老客户:
🎁 香港节点 CO 转 COP 客户
已完成 CO → COP 转换 的香港实例
在 2026 / 2 / 15 前完成任意一次续费

即可获赠👇
💾 1TB COP 流量

📌 规则说明:
仅限 已完成 CO → COP 转换 的香港实例并在2月15日之前完成过一次有效续费
流量将于审核后自动发放

🥈 第二弹|新加坡新可用区COP上线特惠

🇸🇬 新加坡 SGP-C COP 正式上线
🚀 新年上线优惠:
年付 7 折
月付 8 折

🌟 SG.SGP-C.1C0G-COP
1 vCPU (EPYC) · 768MB RAM · 20GB SSD
📶 200Mbps · 流量 1000GB(大陆优化)
🌐 IPv4 ×1(大陆优化)
🌐 IPv6 /56(国际)
💰 新年特惠:月付 €9.60 / 年付 100.8 🎁

🌟 SG.SGP-C.1C1G-COP
1 vCPU (EPYC) · 1GB RAM · 40GB SSD
📶 500Mbps · 流量 2000GB(大陆优化)
🌐 IPv4 ×1(大陆优化)
🌐 IPv6 /56(国际)
💰 新年特惠:月付 €16.00 / 年付 €168 🎁

🌟 SG.SGP-C.2C2G-COP
2 vCPU (EPYC) · 2GB RAM · 60GB SSD
📶 1Gbps · 流量 5000GB(大陆优化)
🌐 IPv4 ×1(大陆优化)
🌐 IPv6 /56(国际)
💰 新年特惠:月付 €32.00 / 年付 €336 🎁

🌟 SG.SGP-C.4C4G-COP
4 vCPU (EPYC) · 4GB RAM · 80GB SSD
📶 2.5Gbps · 流量 10000GB(大陆优化)
🌐 IPv4 ×1(大陆优化)
🌐 IPv6 /56(国际)
💰 新年特惠:月付 €64.00 / 年付 €672 🎁

👉 新加坡核心节点|🚀 大陆优化线路|适合跨境业务 / 出海服务 / CDN / 企业应用

🥉 第三弹|充值返利活动

新春期间充值即送余额👇
💳 充值 €2026 → 返 €88
💳 充值 €8888 → 返 €888

📌 返利余额:
✔️ 可用于新购 / 续费
✔️ 不支持提现
✔️ 大额充值更超值
👉 新年锁定全年资源成本

活动说明
⚠️ 活动为限时 & 限库存
⚠️ 可能随资源情况提前结束
🚀 建议尽早参与,避免错过优惠窗口
⚠️ 充值返利需在充值完成后提交工单申请
🌍 ISIF 保留活动的最终解释权

🔗 立即订购 👉 https://cloud.isif.net/
📢 加入官方频道 👉 https://t.me/isifchannel
来自频道: @isifchannel